Returns & Refunds Policy
At Oasis, we strive for the highest quality in every harvest; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please notify us within 48 hours of delivery to ensure a swift resolution for your fresh goods.
Inspect Your Order
Examine your items immediately upon arrival to ensure everything is fresh and matches your order details.
Contact Support
Email our team at [email protected] with your order number and clear photos of any damaged or incorrect items.
Verification Process
Our quality assurance team will review your request within 24 hours to approve your refund or replacement.
Receive Resolution
Once approved, a credit will be applied to your original payment method or a fresh replacement will be shipped at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing