Frequently Asked Questions
Everything you need to know about our fresh gourmet offerings and delivery services.
How do you ensure the freshness of food items during transit?
We use specialized temperature-controlled packaging and insulated liners paired with gel ice packs to ensure your order remains at the optimal temperature until it reaches your doorstep.
What is your policy on returns for perishable goods?
Due to the nature of fresh food, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Where do you source your ingredients?
Oasis partners exclusively with local organic farms and certified sustainable suppliers to ensure that every product is ethically sourced and of the highest premium quality.
Do you offer international shipping?
To guarantee peak freshness and food safety, we currently only ship within the continental United States. We offer various expedited shipping options at checkout.
Are there options for customers with specific dietary restrictions?
Yes, our website allows you to filter products by dietary needs, including Gluten-Free, Vegan, Keto-friendly, and Nut-Free options. Detailed ingredient lists are available on every product page.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive a tracking link via email and SMS. This allows you to monitor your shipment's journey and estimated arrival time.